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This privacy policy complements the General Terms and Conditions of Sale (hereinafter the "GTC") available to users here


The responsible for the collection and processing of personal data is SHAMBALLA CREATIONS (hereinafter the "Seller" or "PAOLA MARASSI"), a company whose registered office is located at 28 Avenue Paul Vaillant Couturier 93200 Saint Denis, France, and registered with the Paris Chambre des Métiers et de l'Artisanat under number 500 718 846 RM93. The email address of the Seller is


PAOLA MARASSI undertakes to protect the privacy of the users of the site (hereinafter the "Customer") when using the website (hereinafter the "website") and to comply with the legal and regulatory obligations, according to the terms of the Règlement (UE) N°2016/679 of the Parlement Européen et du Conseil of April 27th, 2016 on the protection of individuals with regards to the processing of personal data and to the Directive 95/46/CE (hereinafter the “Règlement Général sur la protection des données” ou “RGPD”), in its capacity as the person responsible for processing the Customer's personal data. PAOLA MARASSI undertakes to protect and ensure the security and confidentiality of the personal data of its Customers in accordance with the RGPD, in particular by taking all necessary precautions to prevent such data from being distorted, damaged or accessed by unauthorized third parties.


The Customer accepts this privacy policy when he/she communicates his/her personal data to PAOLA MARASSI on the website. This policy and its terms are subject to change in order to take into account and incorporate changes in the legislation in force concerning personal data. Therefore, the Customer is invited to consult this page on a regular basis to ensure that he/she is in agreement with any changes made.




Are considered as personal data, any information allowing to identify a user, that is to say his name and surname, his/her age, his/her postal or email address, his/her location or his/her IP address (non-exhaustive list). This information is therefore essential to the placing, processing and follow-up of the order.

Personal data are collected and processed in accordance with Article 5 of the European Regulation 2016/679.




1. Data collected  

The personal data collected within the framework of PAOLA MARASSI's activity are those essential to the placing and management of the Customer's order. For example, the following information is collected:

  • Information relating to the identity of the Customer such as his/her name, first name, gender, date and place of birth;

  • Customer's contact information such as postal address, email address, telephone numbers;

  • Data relating to the means of payment used;

  • Information that the Customer provides when communicating with PAOLA MARASSI via the contact form;

  • Information relating to the business relationship between the Customer and PAOLA MARASSI.


The collection and processing of this data has the following purposes:  

  • The management of orders and the supply of Product(s) ordered by the Customer;

  • Verification of the Customer's identity and details of his/her payment method and bank details;

  • Management of the website and provision of customer service;

  • The planning and management of PAOLA MARASSI's business activities, including marketing analysis provided by the Site's Host presented below;

  • Communication with the Customer, either by email or by telephone if such information has been provided;

  • Communication of commercial offers and information related to the brand.


2. Mode of data collection 

When the customer uses the website for a simple visit, he/she is not asked to give his/her personal data. 

However, the customer must provide certain information if he/she wishes to send a message and contact PAOLA MARASSI, receive the newsletter by email or order Product(s) from PAOLA MARASSI.


The information transmitted concerns the Customer as a natural person and is indispensable for the placing and processing of his/her order, in particular the surname, first names, e-mail address, telephone number, postal address, and when the Customer uses the contact form available on the website, his/her message and any additional information that the Customer may wish to provide. As this information is essential to the processing of any order, the Customer's order cannot be processed without it.


The Customer's telephone number is requested for the purpose of processing the order and also so that PAOLA MARASSI can inform the Customer of the progress of the order. This number may also be communicated to the carrier so that PAOLA MARASSI can keep the Customer informed of the delivery or so that the Customer can be contacted directly by the carrier in order to make the delivery. 


In order to proceed with the payment, some information related to the credit card will have to be filled in by the Customer including the name of the card holder, the credit card number, its expiration date and its cryptogram number. These bank details are not kept by PAOLA MARASSI and will be in the exclusive possession of the bank chosen by PAOLA MARASSI for this financial transaction and of third party suppliers such as Paypal. These entities are the only ones to view the Customer's bank details. 


3. Duration and retention of data

The personal data of Customers are kept for as long as PAOLA MARASSI and the Customer have a contractual relationship and for the time necessary for the purpose of the processing, depending on the type of personal data and their purpose. This information will not be kept beyond the time strictly necessary for the purposes as stated above and in accordance with the applicable laws and regulations, or if the Customer requests its deletion. 

The company may keep certain personal data beyond the above-mentioned period in order to meet its legal or regulatory obligations. Certain data may be archived for the purposes of prosecuting criminal offenses for the sole purpose of making such data available to the judicial authorities.


4. Data hosting 

The website is hosted by :

P.O. Box 40190, San Francisco, CA 94140, USA

Phone: 1-800-600-0949


5. Cookie Policy

PAOLA MARASSI uses devices such as "cookies" to collect information and save the preferences of online Customers. Cookies are small information files stored by a server in a user's terminal and associated with a web domain, they are sent to a web browser and allow the server to identify the browser on each page in a unique way. 

The cookies used by PAOLA MARASSI are the following:

  • Essential cookies : These cookies enable essential functionality such as security, identity verification and network management. These cookies cannot be disabled. 

  • Marketing cookies : These cookies are used to track the effectiveness of advertising in order to provide a more tailored service and deliver better ads based on visitors' interests.

  • Functional cookies : These cookies collect data to remember the choices users make to improve and personalize their experience.

  • Analytical cookies : These cookies help us understand how visitors interact with our site, discover errors, and provide better overall analysis, such as Google Analytics cookies which collect information anonymously about how individuals use the Site.


The Customer may delete or control cookies using the information available at, and may be limited in accessing certain areas or features of the Website when appropriate. The Customer may also object to the tracking of his/her activity by Google Analytics on the website.


PAOLA MARASSI may automatically track and collect information about the Customer's IP address, domain service, country, time zone, language, type of computer and browser used and the pages of the Website visited by the Customer. When accessing the Website via a cell phone, additional information about the operator and type of device may be collected. This information is used, among other things, to improve and manage the platform and to analyze trends and detect suspicious or fraudulent transactions.




Personal data is collected by SHAMBALLA CREATIONS (or namely “PAOLA MARASSI”), a company whose office is located at 28 Avenue Paul Vaillant Couturier 93200 Saint Denis, France, and registered with Paris Chambre des Métiers et de l'Artisanat under number 500 718 846 RM93. The email address of SHAMBALLA CREATIONS is




Any user concerned by the processing of his/her personal data may avail himself/herself of the following rights, pursuant to the European Regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6th, 1978), notably: 

  • Right of access, rectification and right to oppose of personal data (laid down in Articles 15, 16 and 17 of the GDPR respectively); 

  • Right to data portability (Article 20 of the GDPR);

  • Right to limitation (Article 18 of the GDPR) and to oppose to data processing (Article 21 of the GDPR).


To exercise your rights, please send your email to PAOLA MARASSI at 28 avenue Paul Vaillant Couturier 93200 Saint-Denis, France, or by email to

In order for the data controller to process your request, you may be required to provide certain information such as your full name or email address.

Consult the website for more information on your rights.




The publisher of the PAOLA MARASSI site reserves the right to modify this Policy at any time in order to ensure that users of the site are in compliance with the law in force.  Any changes shall not affect orders previously placed on the Website, which shall remain subject to the Policy in force at the time the order is placed and as accepted by the user of the Website when the order is validated.  

Thus, the user of the Website is invited to take note of this Policy each time he/she uses our services, without it being necessary to formally inform him/her of it.

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